Vibe Credit Union
  • 07-Jun-2017 to 06-Aug-2017 (EST)
  • Novi, MI, USA
  • Full Time

Vibe Credit Union is seeking a Connection Center Representative for our Novi headquarters.  We offer a premier benefit package, including fully paid medical and dental insurance, vision, STD, LTD, Life Insurance and 401(k) with generous match.  Here's some other reasons to come work at Vibe:

  • Cutting edge technology for our members and employees

  • Friday jean day

  • We celebrate food, sports, festive occasions

  • Employees really matter and we create a fun working environment

  • We offer continuing education

  • We empower our employees

Why the Connection Center position:

  • Be part of creating a unique banking experience

  • Put the focus on our members to enhance their financial well-being

Essential Duties and Responsibilities:  (Other duties may be assigned)

  • Deliver outstanding service to both internal and external members that fulfills our Service Promise

  • Must possess effective knowledge of the Credit Union's products and services

  • Answer phone calls and communicate courteously with technical accuracy and adhere to policies

  • Communicate with members via phone, chat, email.

  • Research and resolve member disputes in a timely and pleasant manner,

    Recommending alternate services to resolve member complaints when required

  • Answer questions about Vibe Credit Union's products and services

  • Promote and cross sell products and services as appropriate

  • Support marketing promotions

  • Assist members as required with monetary transactions, loan information, wire transfer requests, adjustments to accounts and product information

  • Understands regulations and internal policies related to the Bank Secrecy Act (BSA) and completes annual training.

Education:     High School graduate or equivalent education.

Experience Required:  One to three years of contact center experience.

Skills/Abilities:  Strong service skills and the ability to multi-task.  Excellent writing skills and the ability to communicate both verbally and written.  Maintain professional appearance, dress and attitude.  The CCR must have the ability to communicate professionally and effectively with members and employees of Vibe Credit Union.  Good math skills. Ability to operate windows-based PC and assist members with troubleshooting internet banking

Physical Requirements for this Position:  These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the CCR job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the CCR job.

While performing the responsibilities of the CCR job, the employee is required to talk and hear. The employee is often required to stand and use their hands and fingers, to handle or feel. The employee is occasionally required to sit, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.

Vibe Credit Union offers a competitive compensation and benefits package that includes medical, dental, vision, STD, LTD, Life, Health Savings Account and 401(k) with generous match.

Come see where we bank.different.

Vibe Credit Union is proud to be an Equal Opportunity Employer-Minorities/Women/Disabled/Veterans/Sexual Orientation/Gender Identity, committed to workplace diversity

Vibe Credit Union
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