Vibe Credit Union
  • Novi, MI, USA
  • Full Time

Member Service Specialist

Vibe Credit Union in Novi, MI is seeking to hire a full-time Member Service Specialist II to assist our valued members with a variety of member services. Do you love working in customer service and sales but are looking for better hours and better pay? This position typically works Monday-Friday with alternating Saturday hours. If you are interested in starting a career in the financial industry, apply today!

Member Service Specialists earn a competitive wage and are eligible for generous benefits. Our benefits include great medical coverage options with a low premium or no employee premium, dental and vision insurance with no employee premium, HSA plan, FSA plan, short and long-term disability insurance, life/AD&D insurance, employee assistance program, a 401k plan with employer contributions and employer match, and opportunities to learn and grow with us. We encourage a work/life balance which is why we provide paid holidays, paid time off (PTO), and paid community involvement time.


For over 80 years, Vibe Credit Union has been a part of our members' lives in a vastly changing world. We are here to improve our members' financial lives. As one team, we serve our members and the community. Our vision is to be the financial institution that people choose first and use the most.

At Vibe Credit Union, you're part of both a family and a team. What we do each day isn't just a job it's a passion. We make a difference for each other, our members, and our community. We create and celebrate financial victories every single day. We believe that smiling and laughing should be part of your daily routine and we always celebrate employees' accomplishments. Teamwork and collaboration are essential to our success. Come join our fun, hardworking team!


As a Member Service Specialist, you arrive each day full of energy and ready to provide unsurpassed customer service to our members. You cheerfully greet members in person or on the phone in a courteous and professional manner. When calls come in, and members walk into the lobby, you are able to assist them with a variety of services. By remembering our members and greeting them by name, you are able to develop and nurture strong relationships.

You educate and promote credit union products and services to improve our members' financial well-being. By always taking the time to establish a rapport and listen carefully to their needs, you are able to recommend the absolute best products and services. You have the knowledge to be able to help members open up accounts, assist with CD's and IRA's, account maintenance, closing loans, and additional services. It is always exciting when you are able to meet sales goals. You also perform teller transactions and serve as a backup for branch coverage as needed. Far from a humorless banker, you are a warm and friendly problem-solver with a can-do attitude.


  • High school diploma or equivalent
  • Strong customer service and sales skill

Do you have excellent communication skills? Can you multi-task and keep things organized? Do you present yourself professionally? If so, you may be perfect for this position!


If you are sales savvy and feel that you would be right for this job, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!

Vibe Credit Union
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