Vibe Credit Union
  • Novi, MI, USA
  • Full Time

Loan Specialist

Vibe Credit Union in Novi, MI is seeking to hire a full-time consumer Loan Specialist to assist our valued members with a variety of member services. Do you love working in customer service and sales and have experience with consumer lending? Looking for a position where you can help our members and earn a competitive salary? This position typically works Monday-Friday with alternating Saturday hours. If you are interested in starting a career in the financial industry, apply today!

Loan Specialists earn a competitive wage and are eligible for generous benefits. Our benefits include great medical coverage options with a low premium or no employee premium, dental and vision insurance with no employee premium, HSA plan, FSA plan, short and long-term disability insurance, life/AD&D insurance, employee assistance program, a 401k plan with employer contributions and employer match, and opportunities to learn and grow with us. We encourage a work/life balance which is why we provide paid holidays, paid time off (PTO), and paid community involvement time.

Our Mission Statement

We are here to improve our members' financial lives. As one team, we serve our members and the community. Our vision is to be the financial institution that people choose first and use the most.

Our Core Values At Vibe, we are committed to these values to make it the very best for our members and our employees:

We do what we say

We are kind and respectful of everyone's unique situation

We celebrate our victories

We learn, grow, and embrace change.

Position Purpose

The Loan Specialist is responsible for greeting members over the phone; courteously and professionally while speaking to them about Vibe Credit Union's consumer loan products. Additionally, the Specialist cross-sells services and products, process other financial services, updates and maintains records.

Essential Duties

Meets established Sales and Service goals

Has comprehensive knowledge of the Credit Union's products and services and cross sells them to members

Competently interviews members and potential members by phone and educates them about various consumer loan products

Determines membership eligibility for non-members interested in obtaining a loan

Answers member questions and assists members with resolving account disputes; researches and corrects errors

Processes consumer loans from application origination through disbursement, which includes interviewing an applicant, obtaining financial data, completing application, running credit bureau reports, verifying employment, income, and financial obligations

Performs credit counseling including which products fit their needs

Job Title: Loan Specialist Department: Lending Resource Center

Reports to: Consumer Loan Manager Location: Novi HQ

Understands regulations and internal policies related to Bank Secrecy Act (BSA) and completes annual training

Other duties may be assigned

Education and/or Experience

High School graduate or equivalent

Thorough knowledge of member services and products

One to three years of related experience

Sales experience required


Excellent phone communication skills

Works well under pressure in a busy work environment

Strong customer service skills

Ability to multi-task

Must be able to correspond effectively with members


If you are a consumer lending rockstar and feel that you would be right for this banking position, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Vibe Credit Union
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