Vibe Credit Union
  • Commerce Charter Twp, MI, USA
  • Full Time

Vibe Credit Union in Commerce, MI is seeking to hire a full-time Connection Center Representative to deliver outstanding customer service to both internal and external members while responding to phone calls, inquiries through our website, text messages, and online chat. The Connection Center Representative assists members with all of their banking needs including ATM/debit and credit cards, deposit accounts, online banking, and bill payment issues. If you can provide excellent customer service over the phone, apply to be a Connection Center Representative today!


We offer a competitive benefits package including great medical coverage options with a low premium or no employee premium, dental and vision insurance with no employee premium, HSA plan, FSA plan, short and long-term disability insurance, life/AD&D insurance, employee assistance program, a 401k plan with employer contribution and employer match, and opportunities to learn and grow with us. We encourage a work/life balance which is why we provide paid holidays, paid time off (PTO), and paid community involvement time.


ABOUT VIBE CREDIT UNION


For over 80 years, Vibe Credit Union has been a part of our members' lives in a vastly changing world. We are here to improve our members' financial lives. As one team, we serve our members and the community. Our vision is to be the financial institution that people choose first and use the most.


At Vibe Credit Union, you're part of both a family and a team. What we do each day isn't just a job it's a passion. We make a difference for each other, our members, and our community. We create and celebrate financial victories every single day. We believe that smiling and laughing should be part of your daily routine and we always celebrate employees' accomplishments. Teamwork and collaboration are essential to our success. Come join our fun, hardworking team!


A DAY IN THE LIFE AS A CONNECTION CENTER REPRESENTATIVE


As a Connection Center Representative, you are enthusiastic about providing exceptional customer service to our members over the phone, through our website, text messages, and online chat. You always take the time to establish a rapport and listen carefully to identify members' needs, clarify information, and research every issue. Using your thorough knowledge of member services and products, you easily provide solutions or alternatives for our members and meet individual and group sales goals.


Our members know that they can depend on you to assist them with monetary transactions, loan information, debit/credit card issues, stop payments, and adjustments to accounts. You also provide assistance and technical support for online banking, mobile banking and deposits, telephone banking, and bill pay. You enjoy working in a fun and supportive environment while helping people achieve their financial goals and dreams!


QUALIFICATIONS

  • At least a year of related experience
  • High school diploma or equivalent
  • Excellent typing skills
  • Ability to work a flexible schedule


Do you have strong organizational and multitasking skills? Can you communicate professionally in-person and on the phone with members and other employees? Is world-class customer service always your priority? Do you have the skills to help people over the phone? Do you work well under pressure and excel in a busy work environment? If so, you may be perfect for this position at our credit union!


ARE YOU READY TO JOIN OUR TEAM?


If you are a customer service rockstar that is looking for a great opportunity, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!

Vibe Credit Union
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