Our Purpose

At Vibe, we are driven by our mission to Elevate Community and Create Opportunity. We believe
in fostering an environment of inclusivity where every team member has the chance to grow
professionally. Guided by our core values – Be Inclusive, Educate, Embrace Change, and Seek
Opportunities - we are dedicated to making a positive impact in the lives of our members and
communities. As we continue to grow and expand our team, we are seeking passionate
individuals who share our vision and are eager to join us in our journey. If you are someone who
is passionate about making a difference and is committed to creating a brighter future for our
communities, we invite you to explore this exciting opportunity at Vibe!

Position Purpose

As a Branch Manager II, you will lead a dynamic team in delivering the Vibe experience while
driving sales, profitability, and community engagement. You'll oversee daily branch operations,
ensuring compliance with regulatory standards, and promoting a positive, inclusive environment
where team collaboration is a focus. The Branch Manager II will build strong relationships with
members and the local community, you'll guide your team to achieve credit union goals. Your
leadership will be key in shaping the branch's success and its impact on both members and the
communities we serve. The Branch Manager II will lead a larger team and manage more complex
situations, providing additional support to the Regional Directors of Member Experience.

Essential Duties

• Establish and maintain strong partnerships with local organizations, schools, and
businesses to boost community presence and drive sales through relationship-building.

• Guide peers in planning and coordinating community outreach initiatives, providing
support in executing programs, and building local partnerships to drive sales.

• Make recommendations for community outreach programs that align with our mission
and values, supporting both community engagement and business growth.

• Mentor peers by sharing best practices, offering guidance, and promoting a culture of
collaboration and mutual support. Encourage open communication and teamwork,
helping colleagues enhance their skills and contribute to a positive and high-performing
work environment.

• Collaborate with peers to ensure adequate staffing levels across branches.

• Actively identify team members' strengths and areas for growth, creating personalized
development plans to support their career advancement.

• Provide ongoing coaching and constructive feedback to help team members improve
performance and build confidence in their roles.

• Monitor branch performance and implement strategies to achieve sales goals as
established by the Credit Union.

• Drive sales and membership growth by promoting financial products and services that
meet the needs of our members and community.

• Assists in the development of the credit union products, services, procedures, budget,
and goals.

• Holds team huddles on the Vibe Experience, sales promotions, goals and Member Survey
feedback on a regular basis.

• Commits to self-development by seeking growth opportunities, embracing challenges,
and actively seeking feedback. Uses feedback to identify strengths and areas for
improvement, applying both formal and informal learning to enhance personal growth.

• Analyze branch financial data to ensure alignment with the strategic plan and make
recommendations to benefit both the branch and the community.

• Build strong relationships with members by actively listening to their needs and
providing personalized financial solutions.

• Address member inquiries and resolve issues with a focus on creating a positive
experience.

• Monitors lobby activity, supporting team, as needed, in performing all duties related to
member services, cash operations, and lending.

• Ensure branch complies with the Branch Internal Control Plan (which includes conducting
surprise audits on the vault, cash dispensers, and teller drawers monthly and/or
quarterly).

• Ensures that the branch complies with local, state, and federal regulations set forth by
the NCUA and other regulatory agencies.

• Ensure the branch team is trained and compliant with policy, procedures and regulations
as related to Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer
Identification Program (CIP), Customer Due Diligence (CDD) and Secure and Fair
Enforcement for Mortgage Licensing Act (SAFE) daily to ensure compliance with current
regulations.

Education/Experience

• Minimum of 5 years of experience in a supervisory or leadership role within a financial
institution, retail banking, or similar environment.

• Previous experience in sales, community outreach, and achieving business objectives.

• Demonstrated success in leading and developing a team, creating a culture of high
performance, and supporting career growth and development.

Skills/Abilities

• Demonstrates the ability to provide guidance, through mentorship, support, and
constructive feedback to colleagues, furthering their professional growth and
development.

• Demonstrates self-awareness and empathy, building trust through active listening and
positive communication to enhance team collaboration and morale.

• Leads with emotional intelligence, adapting to team dynamics, managing stress,
resolving conflicts, and motivating the team through feedback.

• Makes sound decisions under pressure, analyzing situations to align with credit union
goals and member needs.

• Adapts to changing circumstances and new strategies, managing challenges with
resilience in a dynamic environment.

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), banking software,
and branch management tools; experience with CRM and data management systems is a
plus.

Physical Requirements 

These physical demands are representative of the physical requirements necessary for an
employee to successfully perform the essential functions of the position. Reasonable
accommodations can be made to enable people with disabilities to perform the described
essential functions of the position. While performing the responsibilities of the job, the
employee is required to hear, see, talk, stand, walk, stoop, kneel, lift, push, pull, and grasp.